Once we have any dates confirmed for upcoming preorders, we will put them live. Please do not contact us asking when preorders will open.
Due to a combination of logistical issues, including the ongoing international situation, and supplier inventory levels, please be aware that preorder stock may be subject to change without notice.
POST-BREXIT AND EU SHIPPING POLICIES:
All non-UK customers are responsible for any import, customs, VAT or other charges when ordering. We are not able to use IOSS or similar services at this time.
WE CANNOT SHIP PRODUCTS NEWER THAN 13 DECEMBER 2024 TO EU COUNTRIES OR NORTHERN IRELAND.
We apologise for the inconvenience, but the EU's new GPSR rules unreasonably require anyone shipping to the EU to have a "responsible person" within the EU for the sale of any products. For many small and micro businesses, sole traders or hobbyists, this is not practical or financially viable.
SHIPPING DESTINATIONS:
We will ship by Royal Mail to anywhere in the world, with the following exceptions:
- Postage to ITALY and Philippines is by courier only. After a lifetime of issues with these countries' mail services, we will not ship to them by any other service so please do not ask. If you are in one of these countries and place an order, you will receive an additional surcharge for these added costs.
- Postage to the USA is currently suspended due to the suspension of the "De Minimis" rule and its effect on international shipping into the US.
This is at least in part based on past experiences with lost packages and poor performance by the postal services in these countries. We reserve the right to add other locations to this list at any time.
If your country is not on the exceptions list, but does not come up as an option when checking out, please contact us to add your country as a checkout option.
PRE-ORDERS:
Any order containing pre-order products will not ship until all items are in-hand and ready to ship. If you want to order both in-stock and pre-order items, and do not wish to wait, please order any in-stock items separately from the pre-orders.
Any pre-orders for Nonnef products will only go up when we are expecting a shipment within a month or two. Beyond this, we will be unable to give a more specific answer regarding shipment times until the order has arrived at our end. Accordingly, please don't contact us asking when your order will ship, or if your order has shipped, if it features Nonnef pre-order products. You will receive a notification email once your item has shipped, including your tracking number. Repeated shipping update requests may result in order cancellation.
Repeated part or whole cancellations of orders may result in you being refused service in future.
We strongly recommend that customers follow us on Twitter or Bluesky, as well as our Mailing List for updates on any stock or shipping issues that may affect multiple orders.